FAQ - Payments

Is there a fee?

There is a small service fee of 16% per class, excluding taxes (if applicable – please see “Taxes” in FAQ). This service fee is levied on the tutor when he/she requests a payout at the end of the class once there is at least one student who has enrolled and made payment for the class. Students or parents making payments through the Credit Card method will also incur a 3.4% transaction fee to Xfers (https://www.xfers.com/sg/about). For payments made via bank transfer through Xfers (https://www.x...

Which currency are the classes priced at?

All classes are listed in SGD Dollars.

How am I charged for my lessons?

The booking and payment process is made simple with Cudy. All bookings and payments are done through the platform. Once the student has attended a trial lesson and decides to make a payment to enrol for the class, the student or parent would need to make a payment in order to reserve a spot in the class. Follow the instructions and make payment securely through our payment partner, Xfers (https://www.xfers.com/sg/about).

How are payments facilitated on the Cudy platform?

We use a trusted payment processing gateway provider xfers (https://www.xfers.com/sg/about) to secure your payments made within the Cudy platform. They are a Singapore-based e-payment company that handles over SGD$50 million in transactions with over 20,000 users. They offer both credit card and bank transfer services and are partners with UOB in Singapore. You can find out more about them here (https://www.xfers.com/sg/about).

What happens when I miss a lesson?

If a student misses any lesson, refunds will not be made (case-by-case basis). However, students are able to connect with their respective tutor on Cudy to re-schedule a makeup class. We’re currently working on an upgraded system which allows online lessons to be recorded to reduce a student’s inconvenience when they miss a class

What is the cancellation policy?

Trial lessons: Students or parents would not be able to cancel a trial session. If a student is reported by tutors to frequently not show up for trial lessons, he/she may be barred from further trial lessons on the platform. Paid lessons: If a student makes a payment and is unable to attend any lesson he/she has paid for under any circumstances, he/she would not be able to cancel or request for a change in timing. No refunds for missed lessons will be provided to the student. If the tutor reque...

Are the payments on the platform secured?

All payment information sent through Cudy is secured by SSL protection (read “Security” under FAQ) and we use a reliable payment processing gateway provider Xfers (https://www.xfers.com/sg/about) to secure your payments made within the Cudy platform. They are a Singapore-based e-payment company that handles over SGD$50 million in transactions with over 20,000 users. They offer both credit card and bank transfer services and are partners with UOB in Singapore. You can find out more about them he...

Are there any additional fees to use the Cudy platform?

There are no additional fees other than our service fee for normal usage of the platform. Tutors will have the option to opt in for value-added services which would incur additional fees if they want to use them.

How does the trial system work?

A student has to log in to Cudy and make a trial booking by selecting a class card and clicking on “Trial Class”, which will lead the student to a booking page. Once the booking has been confirmed, the student has successfully registered for a trial class. Additionally, the student would be able to see announcements and the class schedule on his/her Dashboard. To attend the class, simply access the Dashboard and click “Attend Class” when it is time for lesson.

What happens if my tutor/student does not show up for lesson?

Notify us immediately via the feedback form (Dashboard > Feedback) if the tutor is absent (for students) or if the student is absent for trial lesson (for tutors). We will take appropriate action. Trial lessons: Students or parents would not be able to cancel a trial session. If a student is reported by tutors to frequently not show up for trial lessons, he/she may be barred from further trial lessons on the platform. Paid lessons: If a student makes a payment and is unable to attend any le...

I have a promotional code. How can I use it?

At the checkout page upon making payment, enter a valid promotional code. If an invalid promotional code is applied, you will receive a notification on the page.

How do I get paid as a tutor?

Once a single student has enrolled for a class and made payment, the tutor would be required to complete all the lessons in the class that the student has paid for before requesting for a payout. If there is no dispute filed by the student (e.g. Absent tutor) or any other student in the class, the tutor will be able to request for a payout for that class in his/her Dashboard. The payout will be credited directly to the tutors’ bank account and a receipt will be generated under “View Payout Hist...

For tutors, when will my payout request be processed?

Cudy processes all payout requests on every 15th day and on the last day of the month (two times a month). You will have to submit a payout request before the 14th day at 11.59pm and the day prior to the last day of the month at 11.59pm If a tutor submits request on/after the 15th day and the last day of the month, they will have to wait till the upcoming 15th or the last day of the month, whichever is earlier, for the payout request to be processed. Once the payout request has been processed...